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Privacy policy

This is a translation of our Spanish privacy policy. If there is any difference between the two, the Spanish version applies.

Data controller

  • Controller: Tamara López Pérez (Madrid Group Taxi)
  • Tax ID (NIF): 34280512R
  • Address: Plaza Pico Salvaguardia, 7, 3.º B, 28035 Madrid, Spain
  • Phone: +34 661 941 800
  • Email: reservas@madridgrouptaxi.com

What data we process

The data you give us when you ask for a price or book through the form, by phone, on WhatsApp or by email: name, phone number, email address, pick-up place and destination, date and time, number of passengers and pieces of luggage, flight number and any comments you add. If you ask for an invoice, also your billing details.

Card payments. If you pay by card through a payment link, your card details are collected and stored directly by Stripe, our payment provider: we never see or store them. We only receive the payment confirmation, the amount and the details needed to issue the receipt or invoice.

If you call us, also your phone number and what you tell us during the call (see «Calls answered by an automated assistant»).

Reduced mobility. If you tell us that someone travels in a wheelchair or needs the adapted vehicle, and how they travel (manual or powered wheelchair, or transferring to a seat), we use that information only to send the right vehicle and prepare the service. As it may count as health data, we process it with your explicit consent, which you give by telling us (Art. 9(2)(a) GDPR), and you can withdraw it at any time. Please do not include other health or sensitive data that is not needed for the trip.

What we use it for and on what legal basis

  • Replying to your request, giving you a price and managing the booking and the service. Legal basis: steps taken at your request before entering into a contract, and performance of the transport contract (Art. 6(1)(b) GDPR).
  • Issuing invoices and meeting tax and accounting obligations. Legal basis: compliance with legal obligations (Art. 6(1)(c) GDPR).
  • Asking for your feedback after the trip. A few hours after the service we may send you a WhatsApp message asking for a Google review, and at most one reminder. Legal basis: our legitimate interest in knowing what our customers think (Art. 6(1)(f) GDPR). If you reply «no» or ask us not to write, we will not do it again.

We do not use your data to send you advertising and we do not build profiles.

Calls answered by an automated assistant

So that no call goes unanswered, our phone may be answered by an automated voice assistant. It will tell you so at the start of the call, and you can always ask us to call you back or write to us on WhatsApp.

  • What it does: it takes your trip details and passes them to us so that we can confirm the booking and the price. It does not make decisions on its own: a person always confirms the booking.
  • What we keep: your phone number and a written summary or transcript of the call, together with your request. We do not record the audio.
  • Legal basis: steps taken at your request before entering into a contract, and performance of the transport contract (Art. 6(1)(b) GDPR).
  • How long: the same as the rest of the data in your request (see «How long we keep it»).

How long we keep it

If your request does not lead to a service, we delete the data within 12 months at most. If we provide the service, we keep it for as long as the relationship lasts and then for the periods required by tax and commercial law.

Who we share it with

  • The driver who carries out the service, who needs your details to pick you up and contact you.
  • The providers of technical services who act as data processors: the hosting of this website (Vercel Inc.), the hosting of our booking management system (Render Services, Inc.), email (Cloudflare, Inc., which receives it; Google Ireland Ltd., which stores it; and Resend, Inc., which we use to send quotes and confirmations), card payments (Stripe Payments Europe, Ltd.), measuring our Google Ads adverts (Google Ireland Ltd.), only if you accept its cookies, WhatsApp Business messaging (Meta Platforms Ireland Ltd.) and, once it is active, the telephone and artificial intelligence providers of the voice assistant. These providers may process data outside the European Economic Area, with the safeguards provided by the GDPR (EU-US Data Privacy Framework or standard contractual clauses).
  • Public authorities, when required by law.

If you write to us on WhatsApp, that conversation is also governed by WhatsApp's terms.

Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing and portability by writing to reservas@madridgrouptaxi.com, calling +34 661 941 800 or sending a letter to the address above, stating which right you want to exercise. We may ask you to prove your identity.

If you think we have not handled your data properly, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

Security

The website uses an encrypted connection (https) and we apply reasonable measures to protect data against unauthorised access, loss or alteration.

Minors

The forms are intended for adults.

Last updated: October 2026.

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